OFFICINA 94
Returns and withdrawal
Last updated: 25 October 2026
Contact officina94creations@gmail.com for returns or problems with delivery.
These policies describe the seller’s commitments. Occasional private sales are not automatically B2C sales under the Consumer Code: classification depends on the actual activity, not VAT registration. The withdrawal and 24-month conformity protections below are voluntarily offered where not mandatory. The seller must confirm the legal and tax classification before selling.
14 days to withdraw
Notify us within 14 days of delivery, without giving a reason, by emailing your order number and a clear statement of withdrawal. You may use the model form below, but it is not compulsory.
Returning the item
Send the item back within 14 days of your withdrawal notice. The customer pays return shipping. Please return it unused and in its original packaging, to [NOME E COGNOME], [INDIRIZZO, CAP, CITTÀ], Italy; email us first to confirm the return instructions. You may inspect the item as you would in a shop: missing original packaging or reasonable inspection does not automatically remove your withdrawal right. You are responsible for loss of value from handling beyond what is needed to assess its nature, characteristics and functioning.
Refund
We refund within 14 days of receiving your withdrawal notice, using the same payment method without refund fees. We may withhold the refund until we receive the goods or evidence you sent them back, whichever comes first. The refund includes standard outbound delivery costs; additional costs for a more expensive delivery option are not refunded.
Custom commissions
The right of withdrawal does not apply to goods made to your specifications or clearly personalised where this exception applies. Handmade or limited-run status alone is not a reason to exclude withdrawal. Conformity rights remain unaffected.
Damaged in transit
Please email photos of the damage, item and packaging with your order number within 48 hours if possible. Keep the packaging for the courier investigation. This request helps us handle the claim and does not limit your conformity rights or impose a 48-hour forfeiture deadline.
Model withdrawal form
Model withdrawal form To: [NOME E COGNOME], [INDIRIZZO, CAP, CITTÀ], Italy Email: officina94creations@gmail.com I hereby notify my withdrawal from the contract of sale of the following goods: Goods: ____________________ Order number: ____________________ Ordered on / received on: ____________________ Consumer name: ____________________ Consumer address: ____________________ Date: ____________________ Signature (only if submitted on paper): ____________________
Text and illustrations created with AI assistance.